Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect entrepreneurs with buyers around the world. As an Etsy employee, you’ll tackle unique problems alongside talented coworkers committed to Keeping Commerce Human. We're large enough that you'll focus on meaningful, complex challenges, but small enough that you can make a rewarding impact.
The Support Engineering/Issue Resolution squad at Etsy is looking for a Senior Software Engineer II to collaborate and lead in building excellent user experiences for buyers and sellers.
At Etsy, we are constantly looking for new ways to improve experiences between buyers and sellers. This becomes even more important when the unexpected occurs in the order process. Our mission on this squad is to make it easy to resolve older issues quickly while providing the best outcome possible when those issues arise.
On the Support Engineering squad, we believe that the work we do improves the lives of Etsy’s 81M+ buyers in a significant way. In the last 6 months, we have transformed how Etsy buyers report a problem with a transaction and receive a resolution for serious order issues. But our work is just beginning.
For the rest of the year, we’ll be focusing on improving the resolution experience for all buyers across Etsy, including a better system for buyers and sellers to self-resolve order issues. This position is an excellent opportunity to make a big impact on a new team at Etsy!
The technical staff at Etsy believe that code is craft, and that the work we do is part of a larger creative culture that includes the hundreds of thousands of inspired artists and designers who make Etsy such a unique marketplace.
We believe that small, empowered, self-motivated teams can do big things. We believe in measuring everything, taking advantage of our pioneering continuous deployment system to ship code early and often, and keeping up a blameless culture based on trust and a commitment to learning.
This role is (eventually) located in one of our Brooklyn or San Francisco offices, or remote within the US and Canada. We’re also open to remote hires within all U.S. states except Hawaii and Alaska.
About the Role
If you're interested in joining the team at Etsy, please send a cover letter and resume telling us why you'd be right for the position. As you've hopefully seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So write to us and tell us what you're all about.
At Etsy, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skillsets.
For U.S. roles only:
Many Etsy roles are open to remote candidates, and you'll be able to identify which ones within the location header of each job description. We're open to remote hires from all U.S. states except Hawaii and Alaska. For candidates who will work remotely from Colorado, visit this link for information related to Colorado's Equal Pay for Equal Work Act.