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Job title: Customer Success Engineer (f/*/m)
Posted by: External job from remotive.io
Published: 01-Sep-2021 16:59 GMT
Company: Frontastic
Description: About Us

Frontastic is a fully remote organization, we've built our business from the ground up to work for our remote team since we were founded in 2017. Our internal People team work tirelessly to empower our staff and give them an incredible working experience.

We're now looking to rapidly grow our team to work on reaching our mission, Let Commerce teams build the Incredible.

Our product is a Composable Frontend Platform that unites business and development teams to build commerce sites on top of headless. Our customers see higher conversion rates, increased developer productivity, and a faster time to market.

Want to learn more about our product? Take a look at our Product Demo video.

Role Summary

Do you have a background in software engineering (PHP and JavaScript) and a deep understanding of the eCommerce industry? Do you enjoy solving real-life business challenges through coding? Do you love the challenges of being a developer but hate the usual issues of being in a customer-facing role? Are you a great communicator who enjoys talking to technical teams? Then this position could be perfect for you!

Due to an internal progression, we're now looking for an additional Customer Success Engineer to join our team. You'll bridge the gap between our newly signed customers and successfully rolled out solutions - typically by performing technical training, hackathons, and consulting with them. You will take point on the technical onboarding and training of new customers and partners and will build up a training program for them.

What you'll do
* Provide technical education to the developers at customers and partners who want to build their own solutions based on Frontastic by providing appropriate content, including sample applications, presentations
* Be proactive in educating and empowering developers who want to build on Frontastic with the design and integration of our API/SDKs
* From time-to-time support with developing code in JavaScript and PHP to deliver proof-of-concept solutions and educational examples to our customers based on our documentation
* Partner with customers in the development of the overall architecture including other involved systems and the migration strategy
* Work closely with product, engineering, and operations team on new products as well as documenting customer feedback on existing solutions.
* Act as a valuable contact person for all current customers and partners for technical questions and consulting
* Partner with Product Managers, Architects, and Engineering leaders to define, architect, and build new customer-facing solutions based on our API/SDKs

What's it like working in our Customer Success team?
* We help customers succeed. Our team name describes exactly what’s central to us: the success of our customers. We see ourselves as a service provider and work proactively with our customers to achieve the greatest possible success using our product. This is where our value Make an impact really drives us every day
* We’re a genuine team. Customer Success also means meeting the high expectations of our enterprise customers quickly and in the best possible way. We know we can rely on each other (We’re in this together) — both within the team and beyond the team — we have the support we need to solve any challenge
* We’re passionate learners. When we interact with our customers, we’re constantly encountering something new — both in our product and our customers’ systems and interfaces. Our value Thirst for learning has special meaning for our team. Only by learning can we achieve the best possible impact for our customers

Expectations for your first three months
* Go through our product education and shadow our Customer Success Engineers to learn how they explain Frontastic to our customers
* Spend some time with our Solution Architect in Sales to deep-dive into the product with our customers and support with building proofs-of-concept (POC) as part of your onboarding
* Deep-dive into each area of the Frontastic product with our Developers to understand the architecture and how each piece works together
* Deal with your first ticket(s) accompanied by one of our existing Customer Success Engineers
* Attend calls with some of our customers, both our weekly calls and consulting calls - and have taken these independently

You'll have
* Written and deployed a production application more than once
* Strong experience with React, next JS, SaaS applications, headless CMS, and eCommerce
* Ability to relate the technical benefits and constraints of a platform to business requirements and are willing to embrace problems by non-technical shareholders and incorporate their requirements
* Experience in working cross-functionally with Sales, Customer Success, Engineering, Operations, and Product teams
* Knowledge and ability to help developers successfully integrate with our companies platform
* Proactive attitude towards teamwork, and you'll be as comfortable presenting in person as you are via conference calls and web demo platforms
* Good networking skills, able to get in touch with others quickly
* The attitude and skills to survive in a complex and highly dynamic remote environment
* Good written and verbal communication skills in English
* Ability to work hours that overlap with the CET timezone to be able to fully take part in our social activities and regular meetings.

This isn't a junior position, but that doesn't mean you need to have worked in this role before. Either way, you'll be aware of your talent for translating business requirements into technical ones and have a passion for inspiring others.

Our Stack


    * TypeScript with React and with NextJS in the frontend
    * CSS and Tailwind
    * PHP with Symfony and Node.js in the backend
    * MySQL and CouchDB as databases

    Your Package

    For this role, we're offering a salary of €57k - €64k (FTE), pro-rata.

    We'd love to hear from you

    If this Customer Success Engineer role sounds interesting to you, please apply with a short tweet style to explain why you are interested in this role at Frontastic and have your CV attached (as pdf).

    We aim to respond to all candidates within 72 hours (except weekends).

    Read our careers page but still have questions? Then please contact us via people@frontastic.cloud.

    Equal Opportunities

    We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job ID: 94420
Required skills: Software Development, Backend, Cloud, Cms, Css, Frontend, Javascript, Mysql, Php, Sql
Salary:
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